<<h2>Frequently Asked Questions</h2>
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<summary>Do you accept returns?</summary>
<p>No. We do not accept returns due to hygiene and safety reasons, since our products are intimate wear.</p>
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<summary>When can I request an exchange?</summary>
<p>Exchanges are allowed only if the product received is damaged or wrong. We do not exchange for size or preference issues.</p>
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<summary>How do I request an exchange?</summary>
<p>Inform us within 2–3 days of delivery with a clear unboxing video + product photos. Once verified, we will arrange the exchange.</p>
<p><strong>No unboxing video = No exchange.</strong></p>
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<summary>What about size issues?</summary>
<p>Most items are Free Size (fits S to L). If XL–XXL is mentioned, it is a Plus Size product. Please check size details before ordering.</p>
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<summary>What does Free Size mean?</summary>
<p>Free Size is stretchable and generally fits Small to Large body types comfortably.</p>
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<summary>Are the products comfortable?</summary>
<p>Yes. We use soft, stretchable, skin-friendly material. Some designs are intentionally thin/transparent for a sensual look.</p>
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<summary>Will the product look like the photos?</summary>
<p>Yes. All images are our own product shoots. Slight color variation may happen due to lighting or screen display.</p>
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<summary>Can I cancel my order?</summary>
<p>Orders can be cancelled only before shipping. Once shipped, the order cannot be cancelled.</p>
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<summary>Do you offer Cash on Delivery?</summary>
<p>Yes, COD is available. We may confirm COD orders via call/WhatsApp. Unconfirmed COD orders may be cancelled.</p>
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<summary>Is the packaging discreet?</summary>
<p>Yes. We ship in plain packaging with no mention of Snowra or lingerie on the outside.</p>
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<summary>How is the packaging?</summary>
<p>We use:
<br>• Black packaging with an “S” logo, or
<br>• Plain grey courier bag
<br>Completely discreet.</p>
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<summary>How long is delivery?</summary>
<p>Metro Cities: 3–5 days<br>Other Locations: 5–8 days</p>
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<summary>How do I track my order?</summary>
<p>You will receive SMS/WhatsApp notifications with a tracking link once your order ships.</p>
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